e-Commerce Shipping & Returns Policy
Tommy Gun’s offers free shipping (within Canada) for all orders over $25.
Orders under $25 will incur a shipping fee of $9.95
For information on placing orders and delivery please read our Terms and Conditions.
All orders are shipped from within Canada in most cases within 2 business days.
If orders are placed separately, they cannot be consolidated into a single order and you will be liable to pay the delivery amount attached to each separate order. The estimated date for delivery of the products will be set out in a confirmation email. If something happens which is outside of our control and which affects the estimated date of delivery, we will give you a revised estimated date for delivery. Delivery of the products will take place when we deliver them to the address that you gave us. You will be responsible for the products when delivery has taken place and you will own the products when we receive payment in full for them and any related delivery charges.
If products are to be delivered to a person other than you, you undertake to obtain consent to give their personal details to us.
If any details provided by you to us are incomplete, incorrect or not current, to the full extent permitted by law, we will not be liable to you or a third party for a failure or delay in processing an order.
We use various freight companies (Delivery Company) to deliver the order.
We do not ship to PO Boxes. All parcels must be delivered to an address other than a PO Box.
You acknowledge and agree that, to the fullest extent permitted by law, we are not liable for any delays in delivery or damage to the products during transit, including direct or indirect loss, consequential loss, including damages for loss of profits, punitive and loss of opportunity.
You acknowledge and agree that it is your responsibility to take delivery of the order promptly during the delivery time of the Delivery Company. If you are not available to take delivery the Delivery Company may leave instructions on where to pick up the order or attempt to re-deliver the order at their sole discretion. You acknowledge and agree that the order may be returned to us if you do not take delivery or collect your order as instructed by the Delivery Company and that you may be charged an additional delivery fee for re-delivery of the order.
In the event an order is returned to us undelivered we may charge a fee for re-delivery.
In the event we are unable to deliver the order to the address instructed we will inform you, cancel the order and refund the cost of the order to you.
In the event that we genuinely provide you with the incorrect product please contact us within 48 hours of receiving the product at [email protected] or call us at 250.869.1639. We will provide you with information on the process for the supply of incorrect goods and you will be provided with the correct product without further charge.
We will do all that we reasonably can to ensure that all of the information which you provide to us when paying for products is secure by using an encrypted secure payment mechanism but in the absence of negligence on our part, we will not be liable for any loss that you may suffer if a third party gains unauthorized access to any information that you provide to us.
All payments by credit card or debit card need to be authorized by the relevant card issuer. If your payment is not received by us and you have already received the products that you ordered from us, you must pay for such products within 15 days or must return them to us as soon as possible. You must keep the products in your possession, take reasonable care of them and not use them before you return them to us. If you do not pay for the products or return them to us in accordance with this paragraph: (i) we may collect the products for you at your expense (we will advise you if we intend to do this); and/or (ii) we may also charge interest on any balance outstanding at the rate of 3% per annum above the Bank of Canada’s base rate.
If we cannot supply you with the products that you have ordered, but you have already paid for them, we will refund you as soon as possible.