In-Shop Returns & Exchanges

NO HASSLE / Guest Exchange Policy

Tommy Gun’s “NO HASSLE” Product Promise
At Tommy Gun’s we want every experience to be a positive one, so we’ve developed our NO HASSLE Guest Satisfaction policy to make your life easier.

CHANGED YOUR MIND?
We can help. If you’ve purchased a retail product from us and you’ve changed your mind, simply return it to us within 14 days of purchase and we’ll exchange it for another product, regardless of whether or not it’s been used. This covers all haircare, shave and skincare liquids, but unfortunately doesn’t extend to any personal care items such as razors, clippers, trimmers or shave brushes.

PRODUCT NOT PERFORMING?
You’ve got options. Purchased a product and it isn’t performing as promised? Return it along with some form of proof of purchase within 14 days and we will find a more suitable alternative or provide you with a Shop credit. It’s your call.

HAD A BREAK DOWN?
All electrical items such as clippers and trimmers are covered by a full manufacturer warranty, typically between 12 months and 2 years. Sometimes things go wrong, so if you have a faulty product, bring it in and if it’s still unclear warranty we will either replace it or exchange it.

TOMMY GUN’S SERVICE GUARANTEE
We want you to be happy with your style, so we guarantee every service we perform, whether it’s a cut, shave, colour or treatment. If you’re not happy, let us know within 3 days of having your service performed and we will correct the service free of charge, with a Barber of your choice.

SPECIAL NOTE
Please confirm with your specific Tommy Guns Barbershop their Exchange Policy as it may have changed due to Covid-19 Regulations.